Complaint Policy

Elmhurst University is committed to a policy of fair treatment of its students and recognizes a student’s need to express grievances or complaints.

A “complaint” is an expression of dissatisfaction concerning a University employee (faculty or staff), department, service, process or action by the administration. Complaints may require clarification, investigation, and/or resolution. Elmhurst University takes seriously all student complaints and handles them in a manner appropriate to the area, nature and severity of the complaint.

Whenever possible, students are encouraged to try to resolve the conflict by first discussing it with someone from the institutional office most directly involved. Many problems can be resolved if a student makes an appointment with a faculty or staff member and communicates their concern or grievance where it can be addressed in accordance with the policies and procedures of that office. See the list of Elmhurst University offices and services.

In situations in which issues cannot or have not been resolved through the informal complaint process, students are encouraged to file a formal complaint by reaching out to the appropriate campus office.

Here is information regarding Federal compliance and reporting at Elmhurst University.

Students may also report unresolved complaints to the State of Illinois and receive assistance with them via the Illinois Board of Higher Education.

A student may also file a complaint with the University’s accreditor, The Higher Learning Commission.

Additionally, the information regarding the University’s accreditation and state authorization documents are available on the Consumer Information page on our website.